Real Estate
📍 Western India

From 11% Lead Response Rate to 3x More Site Visits: How a Property Firm Stopped Losing Buyers in the First Hour

Result

3x more site visits booked per month

Lead Response Time

4.5 hours avg

Under 90 seconds

Lead Qualification Rate

~11% manual

78% automated

Monthly Site Visits Booked

14

43

Cost Per Qualified Lead

₹2,200

₹740

The Challenge

The firm was spending heavily on social media ads for a new residential project but couldn't keep up with leads. Average first response time: 4.5 hours. Of leads that came in, only 11% were ever contacted within a meaningful window. The rest went cold.

The Solution

The firm deployed Salezap as an instant first responder. A chatbot greeted every lead within seconds with 5 qualification questions. Leads were automatically routed by budget segment. Hot lead alerts notified assigned agents in real time. A full CRM pipeline tracked every lead from first contact to close.

The Results

Lead response time dropped to under 90 seconds. Qualification rate jumped from 11% to 78%. Monthly site visits booked tripled from 14 to 43. Cost per qualified lead dropped from ₹2,200 to ₹740.

We were spending lakhs on ads and losing most of the leads in the first hour. Salezap fixed the part our ad agency couldn't.

Sales Head, Real Estate Firm (Confidential)

About the client

Industry

Real Estate

Location

Western India

Challenge

89% of Facebook and Instagram ad leads going unanswered within the critical first hour

Features used

  • Chatbot Flows
  • CRM Pipeline
  • Lead Scoring
  • Auto-Assignment
  • Unified Inbox
  • Real-Time Agent Alerts

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