Real Estate
📍 Western India

From 11% Lead Response Rate to 3x More Site Visits: How a Property Firm Stopped Losing Buyers in the First Hour

Result

3x more site visits booked per month

Lead Response Time

4.5 hours avg

Under 90 seconds

Lead Qualification Rate

~11% manual

78% automated

Monthly Site Visits Booked

14

43

Cost Per Qualified Lead

₹2,200

₹740

The Challenge

The firm was spending heavily on social media ads for a new residential project but couldn't keep up with leads. Average first response time: 4.5 hours. Of leads that came in, only 11% were ever contacted within a meaningful window. The rest went cold.

The Solution

The firm deployed Salezap as an instant first responder. A chatbot greeted every lead within seconds with 5 qualification questions. Leads were automatically routed by budget segment. Hot lead alerts notified assigned agents in real time. A full CRM pipeline tracked every lead from first contact to close.

The Results

Lead response time dropped to under 90 seconds. Qualification rate jumped from 11% to 78%. Monthly site visits booked tripled from 14 to 43. Cost per qualified lead dropped from ₹2,200 to ₹740.

“

We were spending lakhs on ads and losing most of the leads in the first hour. Salezap fixed the part our ad agency couldn't.

— Sales Head, Real Estate Firm (Confidential)

About the client

Industry

Real Estate

Location

Western India

Challenge

89% of Facebook and Instagram ad leads going unanswered within the critical first hour

Features used

  • Chatbot Flows
  • CRM Pipeline
  • Lead Scoring
  • Auto-Assignment
  • Unified Inbox
  • Real-Time Agent Alerts

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